I work at Byrider

I work as a technician at JDB. I cant tell you about other stores but the company I work for owns 6. I work at one of the largest stores and we put a lot into the cars. Not only do we make sure the safety is 100% but we even repair/replace all the knobs and switches if need be. It is not untypical to spend over $600.00 per car (thats cost of parts) and better than a day of labor. True that the cars are mostly auction or dealer wholesale but I've seen some pretty nice ones come through. I understand peoples frustration with JDB and commiserate. As a tech I've seen cars that have obviosley have been tampered with, wrecked or flood damaged. But it is the techs responsibility to point this out to management. Sometimes they repair the car anyway. Not the techs fault. We are not morons as people would like to think. I am an ASE Master tech with almost 30 years in the feild, mostly retail and have worked for JDB for a little over 3 years. I can't speak for all the JDBs but our service dept is one of the best (in my opinion). We bend over backward to solve customers issues. We have a little saying: "Do whatever it takes to make the customer happy". Sometimes this is not an easy thing to do. We have repaired cars that have been neglected by their owners for zip, zilch, nothing. We have replaced engines out of warranty for nothing. "To make them happy" We are human and we make mistakes sometimes. We may miss something in recon or a hidden issue will appear later on down the road. When this happens please do not drive the car through the showroom glass, do not yell and scream or swear at us. We will try as best we can to solve the problem. Thank you for reading this.